ITIL® 4 Foundation

ITIL® 4 Foundation Certification

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Grasp the seven guiding principles of ITIL 4 and their influence on service management practices.
Identify the four dimensions of service management and their relevance to delivering effective IT services.
Explore the components of the ITIL service value system, including the service value chain.
Learn about the continual improvement model and how it drives evolutionary changes in service management.

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Training by Top Microsoft-Certified Trainers

1 Day of Live, Instructor-Led Sessions

Latest, Up-to-date Curriculum, Approved by Industry Experts

Access to a Digital Library of Learning Resources

Comprehensive Knowledge of Core Learnings

Blend of classroom sessions and hands-on training

Prerequisites for this Courese

There are no formal prerequisites for the ITIL® 4 Foundation course.
It is recommended that participants have a basic understanding of IT terminology and IT-related work experience.
Familiarity with IT service management concepts can be beneficial but is not required.
A desire to learn about the ITIL® framework and improve IT service management skills is encouraged.

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Things Included in the course learning

Course Curriculum

Module 1: Course Introduction
Course Overview Course Learning Objectives Course Structure Introduction to IT Service Management in the Modern World Structure and Benefits of ITIL® 4 Case Study: Axle Car Hire Exam Details

Module 2: Service Management: Key Concepts
Intent and Context Value and Value Co-Creation Value: Services, Products, and Resources Service Relationships •Value: Outcomes, Costs and Risks

Module 3: The Guiding Principles
Identifying Guiding Principles Topics Covered The Seven Guiding Principles Applying the Guiding Principles

Module 4: The Four Dimensions of Service Management
The Four Dimensions Organizations and People Information and Technology Partners and Suppliers Value Streams and Processes

Module 5: Service Value System
Overview of Service Value System Overview of the Service Value Chain

Module 6: Continual Improvement
Introduction to Continual Improvement The Continual Improvement Model Relationship between Continual Improvement and Guiding Principles

Module 7: Overview of ITIL® Practices
Purpose of ITIL® Practices The Continual Improvement Practice The Change Control Practice The Incident Management Practice The Problem Management Practice The Service Request Management Practice The Service Desk Practice The Service Level Management Practice

Things Included in the course learning

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What will I learn in this course

Understand the key concepts of service management and the ITIL 4 service value system.
Recognize the importance of co-creating value with customers and other stakeholders through services.
Grasp the seven guiding principles of ITIL 4 and their influence on service management practices.
Identify the four dimensions of service management and their relevance to delivering effective IT services.
Explore the components of the ITIL service value system, including the service value chain.
Learn about the continual improvement model and how it drives evolutionary changes in service management.
Understand the purpose and details of ITIL practices, with a focus on continual improvement, change control, and incident management.
Gain knowledge necessary to effectively implement problem management, service request management, and service desk practices.
Discover how service level management maintains and improves service quality.
Prepare for the ITIL 4 Foundation examination to validate understanding of the ITIL framework.

Who Should Enroll Now Azure AI Fundamentals Course

IT Service Managers
IT Directors and Strategists
IT Architects and Planners
Systems Analysts
IT Consultants
IT Audit Managers
IT Security Managers
Service Designers
ITSM Trainers
Service Desk and Support Staff
Application Managers
Project Managers
Business Managers involved in IT
IT Engineers and Supervisors
Quality Analysts
Service Delivery Professionals
Change and Release Managers
IT Operations Managers
Database Administrators
IT Infrastructure Managers
Professionals aiming for ITIL® certification

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On Demand Courses