ITIL® 4 Foundation

Additional information

  • Understand the key concepts of service management and the ITIL 4 service value system.
  • Recognize the importance of co-creating value with customers and other stakeholders through services.
  • Grasp the seven guiding principles of ITIL 4 and their influence on service management practices.
  • Identify the four dimensions of service management and their relevance to delivering effective IT services.
  • Explore the components of the ITIL service value system, including the service value chain.
  • Learn about the continual improvement model and how it drives evolutionary changes in service management.
  • Understand the purpose and details of ITIL practices, with a focus on continual improvement, change control, and incident management.
  • Gain knowledge necessary to effectively implement problem management, service request management, and service desk practices.
  • Discover how service level management maintains and improves service quality.
  • Prepare for the ITIL 4 Foundation examination to validate understanding of the ITIL framework.

Course Highlight

16 Hours of Live Interactive Sessions by Experts

Hands-On Experience with Latest Tools

Practical Applications for the Respective Field

Course Content for end-to-end process.

Real-world projects Curated for the course

16 PDUs and 16 SEUs on Completing Live Training

Several Hands-On Activities and Exercises

Several activities for daily practice

Assignments to Gauge Understanding and Progress

Advantage of One iTech

Comprehensive Curriculum

Ten structured modules covering fundamental and advanced concepts of Generative AI.

Immersive Learning

Learn, practice, gain insights and apply Gen AI skills to drive change and unlock new possibilities.

Interactive Experience

Engage with peers and instructors through forums and discussion boards.

Practical use Case

Analyze and learn from real-world case studies and success stories.

Fedback and Assesment

Receive personalized feedback on assignments and projects.

Networking Opportunity

Connect with fellow course graduates and professionals in the field.

Cutting-Edge Tool and Technology

Hands-on experience with leading Generative AI tools and platforms.

Learn From the Best

Learn from industry experts and attend special sessions from thought leaders.

Career Advantage Tools

Certificate upon course completion and advice for using new skills in your career.

Support and Resources

Unlimited access to learning resources and assistance with any technical issues

Enroll Now

  • Online class as per your convenience.
  • Interactive Sessions
  • Cooperative Course

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